Our Services

The success of any project is inextricably linked to the uncovering and understanding of the client’s real, and not perceived needs. Dr. Lake spends time listening and communicating with client personnel, understanding the changing environment the client is experiencing before mutually agreeing to realistic goals for the project.

One of the best ways to deliver value for a client, is to challenge their established thinking and norms. Dr. Lake asks relevant questions in order to gather pertinent information. Clients are often encouraged to both consider alternative options and take bold steps forward. Where possible, new ideas and approaches or improvements on existing systems and processes are suggested.

On any project, it is essential to have clearly defined and detailed objectives as they describe the outcomes to be delivered. Dr. Lake works to ensure every project is clearly defined and mutually agreed to by both parties. Clear objectives direct the activities toward achieving the client’s project.

Dr. Lake works with the client to agree on a project timeline. The project timeline is the beating heart of every project. It captures the essence of what the project will accomplish and how it will be done. Additionally, consistent and timely delivery is integral to building credibility with clients and maintaining client trust.